FAQ

We offer various shipping options based on your location and preferences. At checkout, you can choose the shipping companies available for your delivery location.

Shipping times depend on your location and the shipping method chosen. Usually takes between 3-5 business days. These estimated times may vary due to unforeseen weather conditions or customs delays.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the courier’s tracking portal.

Yes, we offer international shipping to most countries. However, shipping costs and delivery times may vary depending on the destination. You will receive your location’s available shipping options and costs during the checkout. If your country is not listed or available for shipping, please get in touch with our customer support team, and we will try to help you.

If you need to change your shipping address, please get in touch with our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes to the shipping address may cause delays in delivery.

If your package is lost or arrives damaged, please reach out to our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards resolving the issue to your satisfaction.

We offer free shipping promotions according to the total order, including discount coupons which will be indicated on our website or during checkout.

Unfortunately, we cannot guarantee specific delivery dates, as they depend on various factors, including the shipping carrier and the destination. However, if you have a specific deadline or requirement, please get in touch with our customer support team, and we will do our best to assist you.

 If you are unavailable at delivery, the courier will typically leave a delivery notification with instructions for re-delivery or pickup from a local courier centre. It’s essential to follow the instructions provided to ensure successful delivery.

Currently, we can only ship to one address per order. Please place separate orders for each shipping address if you need to send items to multiple addresses.

If your package is marked as delivered, but you have not received it, please check with your neighbours or building management, as well as your local post office or courier centre. Sometimes, packages are delivered to a nearby location or held for pickup. If you cannot locate your package, please get in touch with our customer support team for assistance.